Your Billing Cycle
Your billing cycle is based on the date of your first login, not the date your account was created. If you created an account in 2020 but log in for the first time in 2026, your 30-day free trial begins on the date of that first login. When you first log in, you automatically receive a 30-day free trial. No credit card is required during this period. After the free trial ends, billing begins only if there was activity during the trial period.
When a Bill Is Generated for Self-Service Accounts (Student, Individual, Small Group, and Large Group): A bill is generated at the end of a billing period if there was activity during that period. Any login counts as activity. If there is no activity during a billing period, no bill is generated.
How Billing Works
Bills are calculated based on account activity during the previous 30-day billing period. Payment of the bill keeps the account active for the next 30-day billing cycle. In other words, the charge reflects prior usage, and payment provides continued access for the upcoming month.
Billing Dates and Activity: Your billing date is established on the date of your first login. Your billing date does not change based on when you log in again or when you make a payment. It remains the same each month. The only exception is extended inactivity. If your account is inactive for more than one full month, the next login will start a new billing cycle and establish a new billing date.
Example Timeline First Login: March 6
Free trial: March 6 through April 5
April 6: If there was activity between March 6 and April 5, a bill is generated based on that usage.
If there is no activity, no bill is generated. If the bill is paid on April 6, the account remains active through May 5.
Next billing date: May 6. This date remains the same unless the account is inactive for more than one full month.
If you are inactive for longer than a month, the next date you logon will trigger a new billing cycle date.
Small and Large Group Billing
Small Group accounts are billed according to the number of users of active users during the billing period, while Large Group accounts are billed according to the number of enabled users in the account during the billing period.
Small Groups: 2 to 5 Users
For groups with 2 to 5 users, billing is based on the number of users who were active during the previous 30-day billing period. Any login counts as activity.
- If a user does not log in during the billing period, they are not included in that month’s charge.
Large Groups: 6 or More Users
For groups with 6 or more users, billing is based on the total number of enabled users on the account, regardless of login activity.*
- All enabled users on the account are included in the billing calculation for that period.
- As with individual accounts, the bill amount reflects the previous 30 days of activity or account status. Once the bill is paid, the group account remains active for the next 30-day billing cycle.
*For more information related to group account management, visit our Group Account Management Guide.
Payment Prompts
If you are ever prompted for payment when you have recently made a payment, the payment you previously submitted most likely covered any past due amount from a previous monthly cycle, and you are now being prompted for the current cycle. In other words, logging in when the account is past due initiates a prompt for payment, and the login activity may also trigger a new charge for the current cycle. This most frequently occurs for users who have been away from Dedoose for several months.
If you ever have questions about payment prompts or charges, please feel free to reach out to support@dedoose.com or view more information about billing cycles here.