Receipts and Invoices

Dedoose uses receipts and invoices for different billing situations. They are not interchangeable.

Receipts (In-App Billing) 

A receipt is used for payments made inside the Dedoose application.

Receipts:

  • Are generated when a user pays directly in the app
  • Confirm that payment was successfully processed
  • Show the amount paid and the payment date
  • Serve as proof of payment for records or reimbursement

If you pay your bill through the app, you will receive a receipt via email. 

 

Invoices (Outside of-the-App Billing)

An invoice is used when Dedoose bills a user outside of the application.

Invoices:

  • Are issued by the Dedoose team and sent upon request
  • Are typically used for institutions, grants, Purchase Orders, or special billing arrangements
  • Remain open until payment is received

Invoices are not receipts. An invoice becomes paid only after payment is processed.

 

Common Scenarios

You paid in the app

  • You will receive a receipt
  • No invoice is issued

You prefer to be billed outside the app

  • The Dedoose team will send you an invoice
  • A receipt will be provided after payment of the invoice

 

Retrieve Receipt

  1. Navigate to your Account workspace
  2. Click on the "Get Receipt" button on the bottom of the page
  3. Select the payment you wish to receive a receipt for
  4. Enter your email address
  5. Hit "Send Receipt for Selected Payment"

 

Dedoose sends secondary, more detailed receipts automatically through Authorize.net to the email tied to the account. Please check your spam folder, as these emails sometimes get classified as spam.  

 

Alternatively send an email to support@dedoose.com with the following information:

  1. The username on the account the purchase was made
  2. The date the payment was made
  3. Any information that you need included on the receipt