Overview of Billing in the App

Admins can view billing information via the Account workspace under the “Billing” tab. The Billing area displays previous charges, any remaining credits in your account, and allows you to export charges and payments.

Note that you can organize the information by clicking on the relevant column heading (e.g., you can sort by date by clicking the Date column in the database).

The other headings show: 

  • Amount: The amount that was charged.
  • Previous Balance: The amount of credits in the account before this transaction (PrevBal for previous balance) 
  • Balance: The amount of credits in the account after the charge (RemBal for remaining balance). If this shows a negative figure (-) that means a payment for the remaining balance is due. 
  • Memo: The memo provides further information about the charge. You can hover over the line showing charges due to see precise details. The popup will list which period the charge covers, how much was charged per user, how much was added for audio and video storage and which users were covered by that charge.